Verbal De-Escalation

Verbal De-Escalation

Obtaining voluntary compliance or de-escalating a stressful situation can be challenging when someone is in crisis. Key teachings include, how to find the voice of reason, techniques that include effective listening, distraction, positive choices, demonstrating empathy, how to set boundaries, and how to obtain voluntary compliance.
Presenter Simon Osamoh Founder Kingswood Security

Verbal De-Escalation