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Verbal De-Escalation

Verbal De-Escalation

This three-part teaching series will provide practical and simple steps in how to verbally de-escalate and gain voluntary compliance. De-escalating a stressful situation can be challenging when someone is in crisis. You will learn how to find the voice of reason and techniques to address these difficult situations as well as effective listening, distraction, positive choices, empathy, and how to set boundaries to obtain voluntary compliance.

Simon Osamoh is a nationally recognized church safety practitioner, former British Police Detective, and oversaw Counter-Terrorism at Mall of America Minnesota where he oversaw the internationally recognized behavior detection program. He is the founder of the Worship Security Association and Kingswood Security and the author of the books Security Church Operations and Responding to Suspicious Behavior. Simon has been an advisor to hundreds of churches across the country on safety and security, He is a Christian, member of Westwood Community Church in Excelsior Minnesota where he also serves as Security Advisor.

To learn more about Simon: https://linktr.ee/simonosamoh

Verbal De-Escalation