GET 10% OFF YOUR FIRST 6 MONTHS!

Limited time - use promo code: WEB10 at checkout

Live stream preview

Next video will start in 30 seconds

The Voice of Reason (3:28)

Close Open

Preview Verbal De-escalation (0:53)

Verbal De-Escalation • 53s

Up Next in Verbal De-Escalation

  • The Voice of Reason (3:28)

    In the first presentation of this three-part series, we address how a crisis is a moment in time and how we determine our role in verbal de-escalation. We discuss how to find the person’s voice of reason and the action to take if the person is impaired in some or in emotional crisis.

  • De-Escalation Techniques - 5 Effectiv...

    In part two we address how to de-escalate through effective listening, how to change a situation through giving positive choices, how to find the balance between showing empathy vs sympathy, and how to set boundaries.

  • Finding Compliance (4:53)

    In part three of this series, we focus on understanding how our own body language plays into verbal de-escalation and how to be intentional with our words.