This three-part teaching series will provide practical and simple steps in how to verbally de-escalate and gain voluntary compliance. De-escalating a stressful situation can be challenging when someone is in crisis. You will learn how to find the voice of reason and techniques to address these difficult situations as well as effective listening, distraction, positive choices, empathy, and how to set boundaries to obtain voluntary compliance.
Simon Osamoh is a nationally recognized church safety practitioner, former British Police Detective, and oversaw Counter-Terrorism at Mall of America Minnesota where he oversaw the internationally recognized behavior detection program. He is the founder of the Worship Security Association and Kingswood Security and the author of the books Security Church Operations and Responding to Suspicious Behavior. Simon has been an advisor to hundreds of churches across the country on safety and security, He is a Christian, member of Westwood Community Church in Excelsior Minnesota where he also serves as Security Advisor.
In the first presentation of this three-part series, we address how a crisis is a moment in time and how we determine our role in verbal de-escalation. We discuss how to find the person’s voice of reason and the action to take if the person is impaired in some or in emotional crisis.
In part two we address how to de-escalate through effective listening, how to change a situation through giving positive choices, how to find the balance between showing empathy vs sympathy, and how to set boundaries.